How do I clear my Java cache?

If you're having problems running Pogo games, you should try clearing your Java cache. Please note: Java cache is different than your Browser cache. Clearing your Java cache can be a quick and easy fix. Please follow these steps if you are using a Windows platform:

• Click the following things in order: Start > Control Panel > Java.
  Note: If you do not see the Java icon, click on Switch to Classic View in the menu on the left-hand side, and this should allow you to see the Java icon.
• Under the General tab, click the Settings button located in the Temporary Internet Files section.
• Then click on Delete Files...
• A dialog box will appear. Make sure all the options are selected, and click OK.

This should probably be done whenever you encounter a problem with the way a game is functioning. Restarting your computer after doing so can also help the performance of the game.

You should also make sure you're running the latest version of Java. If you are not sure if you have the latest version of Sun Java or not, please visit and follow the instructions

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How to cancel Club Pogo subscription

Reason

• When you cancel your Club Pogo subscription, you can either choose to forfeit all remaining time on your subscription or you can choose to play out your remaining time left on your subscription.
• If you decide to re-activate your account, you will be billed immediately. There is no free trial on re-activations.

Solution

To cancel your Club Pogo subscription, perform the steps listed below:

• Go to www.pogo.com
• Log into your Club Pogo account.
• Click the My Account button.  
• You may be asked to re-enter your password (for security reasons)
• Your screen should look something like this:

• Click the 'My Subscription and Billing Information' link shown above. 
• Then your screen should look something like:

• Click the 'Cancel Subscription' link. 
• You may be asked to re-enter your password (for security reasons)
• Re-enter your password.
• A new screen should appear asking to select a Club Pogo subscription cancellation option:

• You have two options when cancelling; 1) cancel your subscription and forfeit the rest of your time or 2) you can play out the rest of your time. Please note, your card will not be charged again.
• Click the 'Continue' button to confirm and cancel your subscription.

For regular (free) Pogo customers, there is no subscription fee, therefore cancellation is not required.


If you would like to disable your EA account (whether it's a paid or free account), which removes access to Pogo & EA sites altogether, you may request to disable your account by clicking the Contact Us button located at the top right of the article or click here. Please include the following information:

• Your Pogo Screen Name
• Your Date of Birth
• The last four digits of the credit card used to pay for your Club Pogo subscription (or previously paid for a Club Pogo subscription)


• Call Us +1-855-517-2433 (Toll Free)

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My Club Pogo subscription lapsed, and I want to renew. Will I lose all my badges, tokens, and progress?

lose all my badges, tokens, and progress in pogo game

Reason

Great news! It's very easy to re-subscribe to Club Pogo! If your subscription lapsed, or for whatever reason your credit card did not automatically renew, you can simply sign up again and re-activate your account. Once you've reactivated, you will see all your badges, tokens, ratings and previous progress.  To reactivate your account online, follow the steps below:

Solution

1. Go to www.pogo.com and click the Sign In link on the upper right-hand corner
2. Enter your Pogo.com Screen Name and Password and click on the Sign In button
3. Click on the Edit billing information link (second to last)
4. Under your My Subscription Information section, you will see the status of your Club Pogo account. Click on Re-activate under the Options box on the right-hand side of the page
5. You should now be taken to a sign up page where you can select your plan and enter your billing information

More Information: Call Us +1-855-517-2433 (Toll Free)

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How do I change my Pogo billing plan or Account information?

You can change your billing plan from monthly to yearly (or vice versa) by following the steps below:

Please note: If you're on the yearly plan, you probably don't want to change to the monthly plan, unless you are still on your free trial period and aren't sure you want to pay for a whole year of the Club Pogo service in advance.

1. Go to  and click on the Sign In link on the upper right-hand corner
2. Enter your Screen Name and Password and click on the Sign In link
3. Click on My Account (next to the Sign In link)
4. You will be prompted to enter your Password again for verification purposes
5. You should now see your My Games Account page
6. On the right-hand side, click on the My Subscription and Billing Information
    
7. Under My Subscription Information, click on the Change Payment Plan link on the right-hand side
   

If you Facing Same Problems Call Pogo Support Team : 855-517-2433.

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Supported Browsers for Pogo

Reason

If you are receiving "Game won't launch" or "Error" messages, make sure you are using one of the recommended and supported browsers.

There are several different browsers and operating systems out there to choose from. Below, we will tell you which browsers we recommend, which browsers we support, and which browsers we do not support.
Recommended and Supported

• For Windows XP:
• Internet Explorer 8 (IE8)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)
• For Windows Vista and Windows 7:
• Internet Explorer 9 (IE9)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)
• For Mac (latest version):
• Safari (latest version)
• Mozilla Firefox (latest version)

Note: If you have AOL 9 or later and are encountering a problem, we will recommend you use one of the ones above.

Unsupported Browsers and Operating Systems

  Note: The browsers and operating systems listed below may or may not work. If you encounter any problems, we will only be able to assist you with using the browsers listed above.

• Windows 2000 or earlier
• Linux
• Mac OS 10.3.9 or earlier
• Microsoft Internet Explorer 6 or earlier
• Firefox 2.0 or earlier
• AOL 8 or earlier
• Netscape
• Navigator
• Opera
• Mozilla
• Internet Explorer 7
• MSN 8 / MSN 9 browser (We are compatible with the service, just not the browser, so we recommend using the supported ones above.)
• Yahoo! browser (SBC / AT&T / Verizon) (We are compatible with the service, just not the browser, so we recommend using the supported ones above.)
• Wal-Mart browser (We are compatible with the service, just not the browser, so we recommend using the supported ones above.)
• CompuServe browser (We are compatible with the service, just not the browser, so we recommend using the supported ones above.)
• NetZero / Juno browser (We are compatible with the service, just not the browser, so we recommend using the supported ones above.) 
  
  Pogo Games Support | @855-517-2433.

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How do I clear my Java cache?

  Clear my Java cache

 

If you're having problems running Pogo games, you should try clearing your Java cache. Please note: Java cache is different than your Browser cache. Clearing your Java cache can be a quick and easy fix. Please follow these steps if you are using a Windows platform:

• Click the following things in order: Start > Control Panel > Java.
  Note: If you do not see the Java icon, click on Switch to Classic View in the menu on the left-hand side, and this should allow you to see the Java icon.
• Under the General tab, click the Settings button located in the Temporary Internet Files section.
• Then click on Delete Files...
• A dialog box will appear. Make sure all the options are selected, and click OK.

This should probably be done whenever you encounter a problem with the way a game is functioning. Restarting your computer after doing so can also help the performance of the game.

You should also make sure you're running the latest version of Java. If you are not sure if you have the latest version of Sun Java or not, please visit and follow the instructions

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I have Internet Explorer 11, but Pogo says I need IE9. What do I do?

Our team is awarethat some players using Internet Explorer 9 are prompted by the Internet Explorer 10 "upgrade error message" below, which prevents them from regular access to the Pogo website.

 

To ensure your browser is able to recognize the latest Internet Explorer and displays the website correctly, please follow these simple steps:

1. In the menu bar of Internet Explorer, click on “Tools”

2. You will see that “Compatibility View” is check. Simply uncheck it.

The error message should disappear and you should be able to access Pogo.com as usual.

 

We apologize for any inconvenience caused and would like to assure you we are actively working toward a resolution. 

Canon Printer Support Call Us +1-855-817-2433 (Toll Free)

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